Refunds Policy

Refund Policy (Revised Draft)

Change of Mind (Before Shipping)

You may cancel or change your order (e.g., size or variant) within 12 hours of purchase by emailing contactus@shopetconnection.com. Once your order has been processed or shipped, we're no longer able to make changes — see the return options below instead.

EU Right of Withdrawal

If you're ordering from the European Union, you have a legal right to cancel your order for any reason within 14 calendar days of receiving it, in addition to our standard return policy below. To exercise this right, contact us at contactus@shopetconnection.com within that window.

Returns

We accept returns within 30 days of delivery. To be eligible, your item must be unused, in its original packaging and condition, with proof of purchase.

To start a return, email contactus@shopetconnection.com — please don't send items back without prior approval, as unapproved returns won't be accepted.

Refunds

Once we receive and inspect your return, we'll email you the approval or rejection decision within 3 business days. If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or card provider.

Return Shipping Costs

  • If you're returning an item because you changed your mind, return shipping is your responsibility and is non-refundable; if approved, this cost will be deducted from your refund.
  • If we sent you the wrong item, or it arrived damaged or defective, we cover return shipping and you'll receive a full refund or free replacement, your choice.
  • We recommend using a trackable shipping service for your own protection — we're not responsible for returns lost in transit.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us at contactus@shopetconnection.com within 48 hours of delivery with photos, and we'll resolve it at no cost to you.

Lost or Stolen Packages

We're not responsible for packages confirmed as delivered by the carrier's tracking that are later reported lost or stolen. If tracking shows a delivery issue instead, contact us and we'll help investigate.

Exchanges

We don't offer direct exchanges. If you'd like a different item or size, please return your original item and place a new order once your return is approved.

Questions?

Email us anytime at contactus@shopetconnection.com.