Refund policy

Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

We want you to love your purchase! However, we understand that sometimes things don't go as expected. Here's how our return process works.

Change of Mind & Exchanges

If you've had a change of mind or would like to exchange an item, you may start a return request within 30 days by reaching out to us.

  • We operate under a Green Return Policy, which means you do not need to send the item back.
  • Once your return is approved, you'll receive store credit in the form of a gift card, which can be used for future purchases.
  • If you'd prefer an exchange, you may use your store credit to select a new item from our store.

Refunds (Faulty or Damaged Products Only)

Refunds are available immediately, without needing to send the item back, for products that arrive faulty or defective.

  • This applies to the product itself, not to minor damage to the outer packaging.
  • If you receive a faulty item, contact us with photos, and we'll provide a full refund to your original payment method once the issue is confirmed.

Before Filing a Chargeback

If your order is running late, please reach out to us before opening a dispute with your bank or card provider. Chargebacks can take weeks or months to resolve, and while a case is open, we're often unable to process a refund or take any action until your bank completes its review.

We're a real, responsive team, and we'd rather solve the problem directly with you. If your order is delayed beyond our stated delivery window, we guarantee a refund or a suitable solution — no dispute needed. Reaching out to us first is almost always the faster path.

Lost or Stolen Orders

If the courier confirms that your package has been delivered, we're not able to offer refunds or replacements for items reported lost or stolen afterward.

Processing Time for Returns & Refunds

Once your return is approved, you'll receive an email notification.

  • Refunds for faulty products are processed to your original payment method right after the issue is confirmed.
  • Store credit for change-of-mind returns or exchanges is issued as a gift card as soon as your return is approved.

Agreement to Our Policies

By placing an order with us, you agree to the terms outlined in this Returns & Refunds Policy. It's your responsibility to review this policy before making a purchase.

Need Help?

If you have any questions or need assistance, feel free to contact us at contactus@shopetconnection.com. Our team is happy to help!