Shipping & Delivery Policy

Order Confirmation & Processing

As soon as you place your order, you'll get an order confirmation by email. We process orders within 2 to 5 business days — once your package ships, we'll email you a tracking number so you can follow it the whole way.

Orders are shipped through the fastest carrier available for your location, then handed off to the local postal service for final delivery.

Delivery Time

Most orders arrive within 8 to 14 business days after shipping.

Some locations may take longer — up to 30 business days in rare cases, depending on customs clearance and local delivery conditions.

Track Your Order

Once your order ships, you'll receive a tracking number by email — just click the link inside to follow your package.

Tracking can take a couple of days to update after the label is created, so don't worry if there's no movement right away. We'll keep you posted by email if anything changes with your shipment.

Order Cancellations

You can request a cancellation within 12 hours of purchase. If it hasn't shipped yet, we'll cancel it and refund you in full right away.

Once an order has shipped, we're no longer able to cancel it — at that point, our Returns & Refunds policy applies instead.

By placing an order with us, you agree to these terms.

Where Do We Ship From?

We work with international fulfillment centers and trusted logistics partners to get your order to you quickly and reliably. Your package ships from whichever location has your item in stock and offers the fastest route to your address.

This lets us keep shipping free while still getting your order out as fast as possible, wherever you're ordering from.

Why Was My Order Shipped in Multiple Packages?

To get every item to you as quickly as possible, your order may ship from more than one fulfillment center depending on stock and the fastest available route — so some items can arrive before others.

If your order comes in separate shipments, don't worry: the rest is on its way, and you'll get tracking for each package. If any item doesn't show up, contact us at contactus@shopetconnection.com and we'll make sure you get a refund or replacement.

Chargebacks & Dispute Resolution 

We're committed to providing quality products and making sure every order reaches you safely. We know that shipping delays can happen sometimes, and when they do, we ask for your patience and trust while we work things out.

Please don't open a chargeback with your bank if your order is delayed. Once a chargeback is filed, the process can take weeks or even months to resolve. During that time:

  • Your case is frozen — we're unable to process a refund or take any action until your bank completes its review.
  • The dispute has to go through several steps, first with your bank, then with our payment provider, before a final decision is made.

Instead of opening a chargeback, please reach out to us first at contactus@shopetconnection.com. If your order is delayed beyond the timeframe stated above, we guarantee a refund or a suitable solution — no dispute needed. Contacting us directly is almost always the faster way to get things resolved.

We value every customer and always aim to make your shopping experience a good one. Your patience helps us help you faster.

Lost, Delayed, or Stolen Orders

Once a courier confirms delivery, we're not able to take responsibility for packages that go missing or are stolen afterward. If your tracking shows "delivered" but you haven't received it, we recommend:

  • Checking with neighbors or anyone else at your address who might have received it
  • Contacting your local post office or courier — packages are sometimes held for pickup if a delivery attempt fails

If your tracking shows something like "Exceptional Order" or a failed delivery attempt, this usually means the carrier tried to deliver but couldn't — in that case, visit your local post office as soon as possible to pick it up.

We're not able to offer refunds or replacements for orders confirmed as delivered, but we're happy to help you figure out next steps.

Need More Help?

If you have any questions, reach out anytime at contactus@shopetconnection.com — we're happy to help.