FAQ
How are shipping costs calculated? Shipping is always free — no matter where you're ordering from or how many items you buy.
Where do you ship from? We work with international fulfillment centers and trusted logistics partners to get your order to you quickly and reliably. Your package ships from whichever location has your item in stock and offers the fastest route to your address.
Which countries do you ship to? We ship worldwide, so no matter where you are, you can shop with us.
How long will it take for my order to arrive? Most orders arrive within 9 to 17 business days (1 to 3 business days to process, plus 8 to 14 business days in transit). Some locations may take longer — up to 30 business days in rare cases, depending on customs clearance and local delivery conditions.
Will I receive a tracking number? Yes. As soon as your order ships, we'll email you a tracking number so you can follow it the whole way. Tracking can take a couple of days to update after the label is created, so don't worry if there's no movement right away.
Will I receive a confirmation when I place my order? Yes, you'll receive an order confirmation by email as soon as your order is placed. If you don't receive one within 24 hours, please reach out to us.
Who can I contact if I have a problem with my order? You can reach us anytime at contactus@shopetconnection.com — we're happy to help.
How can I pay? We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club), as well as Apple Pay and Google Pay.
Is checkout on this site safe and secure? Yes. All payments are processed securely through Stripe, and we never store your full card details.
If I enter my email address, will you sell my information? No. We never sell your personal information. Emails are used only to send order updates, tracking information, and — if you've opted in — promotions and discounts.
Do you accept returns? Yes. We offer a 30-day return policy from the date you receive your item. Under our Green Return Policy, you don't need to send the item back for a change-of-mind return or exchange — once approved, you'll receive store credit as a gift card.
What if my item arrives faulty or damaged? Contact us with photos at contactus@shopetconnection.com, and once confirmed, we'll provide a full refund to your original payment method — no need to send the item back.
Can I cancel my order? You can request a cancellation within 12 hours of purchase, as long as it hasn't shipped yet. Once an order has shipped, our Returns & Refunds policy applies instead.
What should I do if my order is delayed? Please reach out to us before opening a dispute with your bank or card provider. If your order is delayed beyond our stated delivery window, we guarantee a refund or a suitable solution — no dispute needed.